At Smiling Rainbow LGBTQ Counseling, we strive to provide excellent service to our clients. However, we understand that sometimes plans change. Below is our Cancellation and Refund Policy to help guide you through the process. If you have any questions or concerns about our Cancellation and Refund Policy, please don’t hesitate to contact us. We’re here to assist you and ensure your satisfaction with our services. Please review our Cancellation and Refund Policy regarding counseling sessions and meetup events.
Cancellation & Refund Policy For Counseling Session and Meetup Events:
Counseling Sessions:
We provide dedicated online counseling sessions for our clients. Please the cancellation and refund policy for the counseling sessions:
Cancellation & Refunds: Please note that refunds for counseling sessions are not available. We prioritize the confidentiality and commitment of our counseling services, and once a session is booked, it is reserved specifically for you. If you cancel the session then Smiling Rainbow LGBTQ Counseling will not be liable to refund the fees.
Exceptions: If our counselors cancel the booking then we always refund the fees of the session. This is the ONLY circumstance where we provide a 100% refund without questions.
How to Request a Cancellation & Refund: Our team will get back to you instantly with cancellation reasons and the refund will be processed instantly.
Changes to Policy: We reserve the right to update or modify our Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Meetup Events:
We organized different types of meetup events here. Those are mainly Online Events and Offline Events. The cancellation and refund policies for those events are as follows:
Online Events Cancellation & Refund: Refunds for online events are unavailable. Once you have registered for an event, your spot is reserved, and resources are allocated accordingly. If you cancel the session then Smiling Rainbow LGBTQ Counseling will not be liable to refund the fees.
Offline Events Cancellation & Refund: A partial refund may be available after deduction for weekend trips and long tour bookings. The specific refund amount will be determined based on the timing of the cancellation and any applicable fees or expenses incurred by Smiling Rainbow LGBTQ Counseling. Please note that refunds for weekend trips and long tour bookings are subject to change and are at the discretion of Smiling Rainbow LGBTQ Counseling.
How to Request a Cancellation & Refund: To request a refund or cancellation, please contact our customer service team at info@smiling-rainbow.com within the specified period. Be sure to provide your name, order number (if applicable), and a brief explanation of the reason for your request. Our team will review your request and respond to you promptly with further instructions and any applicable refund or cancellation policies.
Changes to Policy: We reserve the right to update or modify our Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Last Updated: March 4, 2024.
Thank you for being a part of Smiling Rainbow LGBTQ Counseling! For more information please visit www.smiling-rainbow.com
